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A purpose-built facilities management platform that gives enterprise property and operations teams complete visibility and control over planned maintenance programmes, reactive works, contractor performance, asset condition, and multi-site compliance obligations — in one governed system.
Enterprise facilities management operations — covering large corporate estates, retail portfolios, healthcare sites, educational campuses, or public sector assets — carry a level of operational and regulatory complexity that generic helpdesk or CAFM tools struggle to address at scale. Planned maintenance programmes slip when scheduling is manual. Reactive jobs pile up without visibility into contractor availability or SLA position. Asset condition data lives in spreadsheets. Compliance certificates expire undetected. Contractors invoice for work with no digital evidence of completion. The client needed a single platform that gave every stakeholder — FM managers, site teams, contractors, clients, and compliance officers — the right view of the right information in real time.
Zest Synergies delivered a complete CAFM-grade facilities management platform built to the client’s operational model rather than configured from a generic SaaS template. The platform covers the full FM operational cycle: PPM programme management with automated work order generation, reactive maintenance intake and job management, asset lifecycle tracking, contractor orchestration, statutory compliance scheduling, and client-facing service reporting — all accessible from a single operations environment with role-based access for every user type.
Configurable maintenance programmes by asset type, site, and regulatory requirement. Automated work order generation on schedule, with contractor assignment logic and advance notification workflows.
Multi-channel fault reporting (portal, mobile, email), automatic SLA clock activation on job creation, contractor dispatch with real-time job status tracking, and escalation alerting for breach-risk jobs.
Full asset inventory by site with specification, installation date, warranty status, condition grade, maintenance history, and AI-assisted lifecycle cost and replacement forecasting.
Approved contractor register with insurance and accreditation verification, job assignment and acceptance workflows, mobile completion sign-off with photo evidence, and performance scoring against SLA and quality metrics.
Statutory obligation register by site and asset category, certificate validity tracking with automated renewal alerts, audit trail of all compliance activities, and exportable compliance reports for client or regulatory submission.
Fault reporting interface, live job status visibility, service level performance reporting, and planned works calendar — giving occupiers and client stakeholders visibility without requiring access to the operational system.
Job receipt and acceptance, site check-in/check-out with GPS confirmation, job sheet completion with photo capture, parts usage logging, and digital sign-off by site contact.
The platform is built as a full CAFM replacement for operators whose existing systems no longer match operational scale or complexity. Data migration from legacy CAFM systems is handled as a structured workstream within the engagement — asset records, maintenance history, contractor details, and compliance certificates are migrated and validated before go-live.
PPM schedules are configured at the asset category and site level, with frequency, contractor assignment logic, and advance notification windows set per programme. Work orders are generated automatically against the schedule and assigned to the appropriate contractor or in-house engineer without manual intervention. Programme performance is reported at site and portfolio level.
Each contractor in the approved register carries a compliance profile with expiry-tracked credentials. The system prevents job assignment to contractors with lapsed credentials and alerts the FM team in advance of upcoming expiry dates. Contractor compliance status is visible on the contractor record and on the operations dashboard.
The client portal displays live job status for all active and recent works, planned maintenance schedules, compliance certificate status, and service level performance reporting — all driven directly from the operational system without manual reporting preparation. Clients see a current, accurate picture of their estate management at all times.
A lean, senior-only enterprise technology partner specialising in AI, iPaaS, and workflow automation. We build production systems for businesses that cannot afford failure.
sales@zestsynergies.com
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